top of page

RETURNS & REFUNDS

Return and Refund Policy

Last updated: January 22, 2020

Thank you for shopping at SSTAGIONI COSMETICS.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined in the ”Definitions” section below. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to SSTAGIONI COSMETICS, 8383 Wilshire Blvd, suite 50, #215, Beverly Hills, 90212, CA.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to SSTAGIONI COSMETICS, accessible from www.sstagionicosmetics.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Any Goods you purchase can only be returned in accordance with Our Terms and Conditions and Our Return and Refund Policy.

Duplicate Orders
If You have placed the same Order more than once, You must contact Our support team immediately by submitting a ticket on Our Website. We cannot guarantee that cancellation requests will be successful as it depends on the status of Your Order at the time your cancellation request is reviewed. It may take Our support team up to 48 hours to review Your ticket, and Your Order might already be fully processed and shipped by that time.

In order to exercise Your right of cancellation of duplicate Order, You must inform Us of your decision by means of a clear statement. You can inform us of your decision:

By visiting this page on our website: www.sstagionicosmetics.com

Conditions for Returns

We reserve the right to refuse returns of any Goods that do not meet the return conditions stated below in our sole discretion. Any Goods returned without acknowledgment from a member of the support team will not be exchanged or refunded. We generally accept returns and offer refunds unless indicated otherwise on Our Website for specific transactions. 

Return and Exchange

If You would like to return or exchange Your Order, please generate a ticket on the customer support section of this Website stating your Order number, Goods to be returned or exchanged and the reason for return or exchange. You can return or exchange Your Order within 14 days after the date of their delivery. You will be sent the return or exchange form (the “Form”). You shall attach the Form to Your package and send it to Us. You must return the Goods in their original packaging. If You do not include the completed Form with the package, You will not be eligible for exchange option or for a refund. You will be responsible for the return shipping fees and costs.
 

Once we receive the returned Goods, We will inspect them to check if the Goods are in the same condition as We shipped them to You. If the inspection shows that the Goods are in the same condition as We shipped them to You, We will arrange a refund to the payment method used to process the original Order or will exchange those with new Goods of Your choice. If We find the Goods to not be in the same condition as We shipped them to You, We will contact You and arrange a redelivery to You. You will be liable for the postage charge and all the redelivery fees and costs. The refund processing will take up to 7 working days from the date We receive the Goods.


Entering Incorrect Information When Placing Your Order (address, quantity, etc.)

 

If you enter incorrect information when placing Your Order, then You should email Our support team as soon as possible and request an update of such information. If We receive Your email BEFORE Your Order ships, then We can update Your information as requested. But please make every effort to ensure Your Order is placed correctly. Once Your Order is shipped, We cannot update any information You entered when placing Your Order.

 

Contact Us

Contact Us and Our team will provide You with all the information required for a return or exchange.

By visiting this page on our Website: www.sstagionicosmetics.com

bottom of page